It's mid-summer. As the temperature soars ... so does the potential for workplace conflict. Ignoring it can be costly. Understanding the reasons behind workplace conflict can help you "bridge the gap" between conflict and resolution.
- Schedule a meeting to address the problem, preferable at a neutral place.
- Set ground rules. Ask all parties to treat each other with respect and strive to listen & understand other's views.
- Ask each participant to describe the conflict, including desired changes focusing on specific behaviors rather than people.
- Ask participants to restate what others have said.
- Summarize the conflict based on what you have heard and obtain agreement from participants.
- Brainstorm solutions discussing options in a positive manner ruling out options that participants agree are unworkable.
- Summarize all possible options for a solution.
- Assign further analysis of each option to individual participants.
- Make sure all parties agree on the next steps.
- Close the meeting by asking participants to shake hands and thank each other for working to resolve the conflict.
Courage is what it takes to stand up and speak.
Courage is also what it takes to sit down and listen.
When conflict becomes a win-lose contest in our minds, we immediately try to win.
In the middle of difficulty lies opportunity.